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hlk08003
Guest
I booked a cruise on the Century this week @ $1799..pp. I now see it on the Celebrity website @ 1599pp. How do I get them to honor the reduced price?
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Ted_D
Guest
If you utilized a travel agent, call them immediately and request the price cut. They will lock the lower
price in for you. Make sure they send you a new confirmation. If you booked directly with Celebrity,
call them and do the same. You really shouldn't encounter any resistance, but remember if they balk
you can cancel the cruise and rebook at the new price. Do not delay however. The prices could go
up again.
Ted
price in for you. Make sure they send you a new confirmation. If you booked directly with Celebrity,
call them and do the same. You really shouldn't encounter any resistance, but remember if they balk
you can cancel the cruise and rebook at the new price. Do not delay however. The prices could go
up again.
Ted
M
Mbandy
Guest
=yeah You should be able to get the reduced price as long as you are not within the cancellation penalty period. If you're inside of the penalty phase it could be a problem.
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hlk08003
Guest
thanks for your replies...Celebrity could not have been nicer. They rebilled me at the lower price without any hassle at all.
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Conniemc
Guest
I've had the price changed within 3 weeks of sailing. I always booked direct with Celeb, and they always immediately credited me for the lowest price prior to booking. I often suggest people check the site monthly before sailing to see if a better cabin opened up, or if the price dropped.
B
BSeabob
Guest
How about your experiences AFTER final Payment??? Tell me about that everybody.
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Conniemc
Guest
If you mean did I get the lower price after I made my final payment, yes. Final payment is due 90 days prior. I've gotten a refund on the credit card I used right up until sailing, if there was a price drop in my cabin class.
Remember, I called Captains Club direct and asked for the price difference. They were always happy to oblige. The policy is if you don't ask, they aren't going to volunteer, however, if you can find the lower price posted before you sail and you call them, they will indeed credit you right up until sailing
Remember, I called Captains Club direct and asked for the price difference. They were always happy to oblige. The policy is if you don't ask, they aren't going to volunteer, however, if you can find the lower price posted before you sail and you call them, they will indeed credit you right up until sailing
M
Mbandy
Guest
[quote Conniemc]If you mean did I get the lower price after I made my final payment, yes. Final payment is due 90 days prior. I've gotten a refund on the credit card I used right up until sailing, if there was a price drop in my cabin class.
Remember, I called Captains Club direct and asked for the price difference. They were always happy to oblige. The policy is if you don't ask, they aren't going to volunteer, however, if you can find the lower price posted before you sail and you call them, they will indeed credit you right up until sailing[/quote]
It is probably because of the Captain's Club status or maybe because it is Celebrity's good service. Usually, after final payment, cruise lines won't usually budge on giving you the lower price.
Remember, I called Captains Club direct and asked for the price difference. They were always happy to oblige. The policy is if you don't ask, they aren't going to volunteer, however, if you can find the lower price posted before you sail and you call them, they will indeed credit you right up until sailing[/quote]
It is probably because of the Captain's Club status or maybe because it is Celebrity's good service. Usually, after final payment, cruise lines won't usually budge on giving you the lower price.
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Conniemc
Guest
Maybe. I was Elite at the time...or it might just be a Celeb thing. All I know, is I got the difference.:daisy
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Mbandy
Guest
Ya done good Connie :thumb but is definately the exception rather than the rule. I just didn't want people reading this thread to think it happens all the time. An elite member would definately get more consideration that a newbie. 
Usually if you are outside penalties the cruise line would have to honor the lower price or you could just cancel and rebook which would be a lot bigger paperwork mess than just adjusting the rate. Inside of penalty it will cost you to cancel, usually more than the difference in fare so the cruise line will decline to honor the lower price because they don't have to. Sad but true.
Usually if you are outside penalties the cruise line would have to honor the lower price or you could just cancel and rebook which would be a lot bigger paperwork mess than just adjusting the rate. Inside of penalty it will cost you to cancel, usually more than the difference in fare so the cruise line will decline to honor the lower price because they don't have to. Sad but true.
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Conniemc
Guest
Hey Michael,
I think part of the reason is I never use a TA, I always book on line and then call Captains Club with special requests, cabin changes or price changes. Never had to cancel and rebook. Takes out the middleman or woman. I booked a few times with cruise.com in years past, never much liked them, even if I could save a couple dollars. AND if you cancel a cruise (even the day after you book), they snatch $50 off the top for a booking "fee" and you wait weeks for your deposit back. No thanks - LOL
Celeb always had the money back within 48 hours.
Of course, now that I am once again a newbie...ick!
with Princess...I'll have to get used to not receiving the "Celebrity Treatment"...in more ways than one. I've got top tier status with most every line out there except Princess, but it's the only one I'd consider in 2008, after sailing Celeb since the 90's. They've all changed....a lot.
Have a good weekend,
Connie
I think part of the reason is I never use a TA, I always book on line and then call Captains Club with special requests, cabin changes or price changes. Never had to cancel and rebook. Takes out the middleman or woman. I booked a few times with cruise.com in years past, never much liked them, even if I could save a couple dollars. AND if you cancel a cruise (even the day after you book), they snatch $50 off the top for a booking "fee" and you wait weeks for your deposit back. No thanks - LOL
Celeb always had the money back within 48 hours.
Of course, now that I am once again a newbie...ick!
with Princess...I'll have to get used to not receiving the "Celebrity Treatment"...in more ways than one. I've got top tier status with most every line out there except Princess, but it's the only one I'd consider in 2008, after sailing Celeb since the 90's. They've all changed....a lot.Have a good weekend,
Connie
D
daysatsea
Guest
[quote Mbandy]
It is probably because of the Captain's Club status or maybe because it is Celebrity's good service. Usually, after final payment, cruise lines won't usually budge on giving you the lower price.[/quote]
[quote Mbandy]Ya done good Connie :thumb but is definately the exception rather than the rule. I just didn't want people reading this thread to think it happens all the time. An elite member would definately get more consideration that a newbie.
Usually if you are outside penalties the cruise line would have to honor the lower price or you could just cancel and rebook which would be a lot bigger paperwork mess than just adjusting the rate. Inside of penalty it will cost you to cancel, usually more than the difference in fare so the cruise line will decline to honor the lower price because they don't have to. Sad but true.[/quote]
That may be true for other cruiselines, but Celebrity will honor a lower price even after final payment for all provided you notify them about the lower price. However there is an exception - if the lower price is for new bookings only you cannot get the lower price.
It is probably because of the Captain's Club status or maybe because it is Celebrity's good service. Usually, after final payment, cruise lines won't usually budge on giving you the lower price.[/quote]
[quote Mbandy]Ya done good Connie :thumb but is definately the exception rather than the rule. I just didn't want people reading this thread to think it happens all the time. An elite member would definately get more consideration that a newbie.
Usually if you are outside penalties the cruise line would have to honor the lower price or you could just cancel and rebook which would be a lot bigger paperwork mess than just adjusting the rate. Inside of penalty it will cost you to cancel, usually more than the difference in fare so the cruise line will decline to honor the lower price because they don't have to. Sad but true.[/quote]
That may be true for other cruiselines, but Celebrity will honor a lower price even after final payment for all provided you notify them about the lower price. However there is an exception - if the lower price is for new bookings only you cannot get the lower price.
M
Mbandy
Guest
That's good to know. Thanks :thumb I don't think I have ever had that issue with a client on Celebrity before.
I guarantee you it would never happen with a Carnival booking.
I guarantee you it would never happen with a Carnival booking.
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Conniemc
Guest
Ya THINK? LOL
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Mbandy
Guest
Oh yeah Connie, I think :lol
It is good that you get great service from Celebrity's agents. As a T/A, I can tell you that Celebrity and Royal Caribbean are the best to work with both in making bookings and in customer service. Princess agents are usually good too. Some people have really good luck working directly with the cruise lines but newbies don't always know the right questions to ask in order to get the best service. Being a veteran, you know the ropes very well (probably better than some of the T/A's I know). :thumb
It is good that you get great service from Celebrity's agents. As a T/A, I can tell you that Celebrity and Royal Caribbean are the best to work with both in making bookings and in customer service. Princess agents are usually good too. Some people have really good luck working directly with the cruise lines but newbies don't always know the right questions to ask in order to get the best service. Being a veteran, you know the ropes very well (probably better than some of the T/A's I know). :thumb
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Conniemc
Guest
That, and I don't easily take no for an answer. P)
I had some great relationships for many years with senior staff that probably led to a few breaks. But then again, I was with HAL for over 15 years, and I don't recall getting the same "treatment".
Hey! Veteran better not mean old Michael! (wink) - no icon for wink...have a great weekend.
P)I had some great relationships for many years with senior staff that probably led to a few breaks. But then again, I was with HAL for over 15 years, and I don't recall getting the same "treatment".
Hey! Veteran better not mean old Michael! (wink) - no icon for wink...have a great weekend.
M
Mbandy
Guest
I would never accuse somebody of being "old". "Specially this close to my own b-day =lolgang
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EllsnS
Guest
Sort of in the same vein
Here's my question:
DH & I are booked on an aft CC class cabin for an Alaskan cruise in 2 weeks.
After reading this thread, I check Celebrity's website, and while all the CC cabins are sold out, 1 FV cabin (aft) remains, AT A SIGNIFICANTLY CHEAPER PRICE.
Do you think Celebrity will allow me to make the change to the bigger/less expensive cabin?
Is it worth it to lose CC status?
TIA,
Ellen
Here's my question:
DH & I are booked on an aft CC class cabin for an Alaskan cruise in 2 weeks.
After reading this thread, I check Celebrity's website, and while all the CC cabins are sold out, 1 FV cabin (aft) remains, AT A SIGNIFICANTLY CHEAPER PRICE.
Do you think Celebrity will allow me to make the change to the bigger/less expensive cabin?
Is it worth it to lose CC status?
TIA,
Ellen
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Conniemc
Guest
Re: Sort of in the same vein
Who did you book with? If not directly with Celebrity, (like cruise.com) they will not honor the lower price.
If you did book with them direct, call Captain's Club (assuming you are a member) and ask nicely. Obviously, there are price drops if the ship doesn't sell out. So you "pay a price" for guaranteeing a cabin and purchasing in advance. That said, I can only advice you call the Captains Club and ask for the price adjustment.
Worse case scenario, you can cancel your cabin and rebook the lower priced cabin
And remember - the cabin MUST BE THE SAME CLASS as the one you booked....not all CC cabins are in the same class.
Who did you book with? If not directly with Celebrity, (like cruise.com) they will not honor the lower price.
If you did book with them direct, call Captain's Club (assuming you are a member) and ask nicely. Obviously, there are price drops if the ship doesn't sell out. So you "pay a price" for guaranteeing a cabin and purchasing in advance. That said, I can only advice you call the Captains Club and ask for the price adjustment.
Worse case scenario, you can cancel your cabin and rebook the lower priced cabin
And remember - the cabin MUST BE THE SAME CLASS as the one you booked....not all CC cabins are in the same class.
E
EllsnS
Guest
Thanks, Conniemc:
We did book with a TA, so I'll call her and see what she says.
Ellen
We did book with a TA, so I'll call her and see what she says.
Ellen
