C
conniecat
Guest
OK,. I have ranted off and on about my woes with this company. How they didn't send my paperwork, then the techicians didn't show up when the PT came, and they all had to come back the next day. How the tech told me I would hear from them in a day or tow that the paperworlk had been sent to my ins company and it took two weeks instead.
Today I get a letter from the insurance company. It was very interesting, so I called Hoveround to straighten our this last mess. Turns out, it was NOT their fault this time, but the ins.
The letter thanked me for my recent application for a predetermination of benefits for my panniculectomy. But, they needed more info from a professional PT as to why I need help moving around my home.
Number one= Hoveround actually had faxed this information twice to the ins company.
Number two= the interesting one, A panniculectomy is abdominal surgery, actually a tummy tuck This is the first I heard of this operation I neither planned on, nor applied for benefits for.
The ins person had a copy of the letter, but no one had caught the operation reference. I waited while she read it, and dissolved into gales of laughter. She kept saying, "You needed a PT to tell them you couldn't get around your home unless you had a tummy tuck??? They must think you couldn't get through the doors without one.!! I was not amused, but she was hysterical. Then, we both agreed the company had lost it.
So then I called them, and this rep made me wait while she dissolved into gales of laughter. She said someone had punched in the wrong code and she would straighten it out. Thank goodness.
So, now I still wait. I have a major convention to attend next weekend, and I needed the scooter for that. Guess that is not going to happen, I will have to rent one. Somebody somewhere thinks I am maide of money.
Today I get a letter from the insurance company. It was very interesting, so I called Hoveround to straighten our this last mess. Turns out, it was NOT their fault this time, but the ins.
The letter thanked me for my recent application for a predetermination of benefits for my panniculectomy. But, they needed more info from a professional PT as to why I need help moving around my home.
Number one= Hoveround actually had faxed this information twice to the ins company.
Number two= the interesting one, A panniculectomy is abdominal surgery, actually a tummy tuck This is the first I heard of this operation I neither planned on, nor applied for benefits for.
The ins person had a copy of the letter, but no one had caught the operation reference. I waited while she read it, and dissolved into gales of laughter. She kept saying, "You needed a PT to tell them you couldn't get around your home unless you had a tummy tuck??? They must think you couldn't get through the doors without one.!! I was not amused, but she was hysterical. Then, we both agreed the company had lost it.
So then I called them, and this rep made me wait while she dissolved into gales of laughter. She said someone had punched in the wrong code and she would straighten it out. Thank goodness.
So, now I still wait. I have a major convention to attend next weekend, and I needed the scooter for that. Guess that is not going to happen, I will have to rent one. Somebody somewhere thinks I am maide of money.