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[quote jenneml]Carnival does have your money you paid so no it is not a "free" trip as you indicated. It is called a comp trip but it is not free as you did pay.

Emergencies happen in life and that needs to be taken into consideration. - .




Jenne - Sorry,  but you're really looking at this the wrong way.    Unless the OP purchased insurance for that cruise, Carnival OWES THEM NOTHING!   So, it is indeed a FREE cruise Carnival is giving them.  I'm sorry for the reason they missed the cruise, but it wasn't Carnival's fault, either.


All the other things you said are just not Carnival's responsibility.  Read the contract.  They don't HAVE  to do a single THING for these folks.  They are showing good will by GIVING them this future cruise.



JRdoa - I know you're going through a tough time getting re-booked, but I hope you realize at the same time that you are EXTREMELY lucky that they are giving you this cruise.  If they had stuck by the contract (which would have been within their rights)  you would be out the entire $1100, period....no ifs, ands, or buts.  Appreciate what they are doing for you.


I hope you get it worked out soon.

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