Normal
Yes, there were a lot of other problems on this cruise also. For the sake of this discussion board, I tried to keep to the main problem. We have cruised on several other lines, and not without incident. A few years ago we purchased a pre-cruise package through NCL. When we arrived at the Caribe Hilton they had no rooms for our group - supposedly NCL had given them the wrong dates. They put us up in some little beachfront bungalows for the night, and the second night moved us up to their concierge level, complete with cocktails, food, etc. When we got on the ship, NCL had heard about the problem and moved us all from standard outside cabins to balcony suites - with champagne, chocolate covered strawberries and $100 shipboard credit. The point is... NCL did this BEFORE anyone had even complained about the problem. It went from being a mistake to one of our best cruises. We understand that problems happen, and we try to make lemons into lemonade - we'll see if HAL can do the same. Otherwise, we simply will not cruise with them again.
Yes, there were a lot of other problems on this cruise also. For the sake of this discussion board, I tried to keep to the main problem.
We have cruised on several other lines, and not without incident. A few years ago we purchased a pre-cruise package through NCL. When we arrived at the Caribe Hilton they had no rooms for our group - supposedly NCL had given them the wrong dates. They put us up in some little beachfront bungalows for the night, and the second night moved us up to their concierge level, complete with cocktails, food, etc. When we got on the ship, NCL had heard about the problem and moved us all from standard outside cabins to balcony suites - with champagne, chocolate covered strawberries and $100 shipboard credit. The point is... NCL did this BEFORE anyone had even complained about the problem. It went from being a mistake to one of our best cruises.
We understand that problems happen, and we try to make lemons into lemonade - we'll see if HAL can do the same. Otherwise, we simply will not cruise with them again.
