Travel agent vs. company agents

jean rueschman

New Member
If you have a May '21 Viking cruise which you are pretty certain will be canceled, is it better to use a travel agent for booking a new cruise or just use Viking.
 

BSeabob

Forum Manager
Staff member
I having no personal experience with Viking and I assume you are in the same boat. I would find a TA that has first hand knowledge of that specific line and is up to date on the Covid conditions and ramifications of such a cancelation. If you can not locate a TA you are comfortable with. Use the company and just ask for all written materials on the subject of cancellations be send to you via email. If Viking is as I have heard all of that stuff would be online on their River site I'm sure.
 

bob

Community Manager Part Time Dinosaur
Staff member
If you have a May '21 Viking cruise which you are pretty certain will be canceled, is it better to use a travel agent for booking a new cruise or just use Viking.
How did you book the May cruise? See how they handle the cancellation and if you are happy with it don't re-invent the wheel.

One recommendation I would make is no matter which way you go and you are sure that your next cruise will be Viking, if a they are offering rolling your booking into a future cruise credit make sure and find out what perks they are offering, your money will be safe with Viking.
When our first of of the year cruise was cancelled when all the Covid stuff hit we got a 75% of our fare spiff for leaving out money with Princess, when our second was cancelled we picked up another couple hundred for rolling over, when the coming up third one was cancelled we picked up another 15% or so, somewhere around $700 each in all.

BTW we use a Princess Cruise Planner and have for several years since our friend and travel agent passed away. This guy treats his clients like a Travel Agent would and but I get pick of the litter if he thinks there is something I would be interested in. If the company is reputable and has a good history of putting their customers first nothing wrong with an inside job, when something happens at Princess that affects me, I get a phone call and my CP doesn't have to check with somebody and call me back.
I think Viking is pretty reputable .......
 

John

I'm on Island Time
Staff member
I prefer a dependable full time agent who has a history in the business and also specializes in the brand (Viking). Many companies have recently had to lay off inside vacation planners/agents. So this is another reason to build a business relationship with a professional travel agent.
 
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