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Cruise Lines
Royal Caribbean International
Royal Caribbean Cruises Honeymoon Disaster April 2013
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<blockquote data-quote="Mbandy" data-source="post: 1614516" data-attributes="member: 3717"><p>I too express my regrets that your honeymoon turned out so badly. There is never a "good" excuse for "bad" customer service. </p><p></p><p>Please don't take the rest of my post as a critique but rather a public service announcement for those to follow. </p><p></p><p>You didn't mention the name if your travel agency so I'll assume you didn't have one. Your post is a classic example of an answer to so many posts I have seen here over the years, "Why use a T/A?"</p><p></p><p>Any good travel professional could have handled all your Pre Cruise issues for you and probably avoided a lot of the issues to follow. For a start, finding out in February that you and your bride were seated on the opposite end of a transatlantic flight in late April?? That is an easy fix in a capable T/A's hands and that's just one example. There's no way we can control what happens while you're on board but we can fight tooth and nail for compensation where compensation is due if a wrong has been done. No need for viral posting on your part or opening your own web site. Just a call to your T/A to take care of your cares and woes. It's what we do. Because we know how. </p><p></p><p>Again, not a critique, just an observation. Here is a simple example.... My eye doctor agrees to let me take care if his cruises, take my advice and let me fix whatever might be wrong. In return I agree to let him take care of my peepers, take his advice and let him fix whatever might be wrong. So far he's still cruising and I can still see... Works pretty well. </p><p></p><p>For those of you who wonder why to use a T/A? Bookmark this and read it often.</p><p></p><p>Happy cruising!!!</p></blockquote><p></p>
[QUOTE="Mbandy, post: 1614516, member: 3717"] I too express my regrets that your honeymoon turned out so badly. There is never a "good" excuse for "bad" customer service. Please don't take the rest of my post as a critique but rather a public service announcement for those to follow. You didn't mention the name if your travel agency so I'll assume you didn't have one. Your post is a classic example of an answer to so many posts I have seen here over the years, "Why use a T/A?" Any good travel professional could have handled all your Pre Cruise issues for you and probably avoided a lot of the issues to follow. For a start, finding out in February that you and your bride were seated on the opposite end of a transatlantic flight in late April?? That is an easy fix in a capable T/A's hands and that's just one example. There's no way we can control what happens while you're on board but we can fight tooth and nail for compensation where compensation is due if a wrong has been done. No need for viral posting on your part or opening your own web site. Just a call to your T/A to take care of your cares and woes. It's what we do. Because we know how. Again, not a critique, just an observation. Here is a simple example.... My eye doctor agrees to let me take care if his cruises, take my advice and let me fix whatever might be wrong. In return I agree to let him take care of my peepers, take his advice and let him fix whatever might be wrong. So far he's still cruising and I can still see... Works pretty well. For those of you who wonder why to use a T/A? Bookmark this and read it often. Happy cruising!!! [/QUOTE]
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Royal Caribbean Cruises Honeymoon Disaster April 2013
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