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Cruise Lines
Royal Caribbean International
Royal Caribbean Cruises Honeymoon Disaster April 2013
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<blockquote data-quote="MisterD21" data-source="post: 1614456" data-attributes="member: 42403"><p>As i've sailed with RCCL in the past i have only good memories. I am sorry your holiday was tarnished by miscues and an apparent lack of customer service on the part of RCCL. Since i am a yank, i cannot comment on how things are done over there, with the exception that i too have heard the stories of you guys getting treated rather shabbily right from the start beginning with the pricing(as i don't think i would pay nearly as much as the 4.5k a head even if i were in a deluxe suite)...</p><p></p><p></p><p>As for lettingthe cruiseline handle all aspects of your holiday ... i have found that letting a cruiseline handle anything more than the cruise booking itself can, and often does, add the potential for mistakes,errors and some things being omitted. You should also take some of the blame for that, it really would have been a better experience for you, had you done a little homework. you did well by booking the holiday well in advance, but you dropped the ball when you let them plan everything. you had plenty of time to plan your own air travel, your transfers to and from airports to hotels/cruise port. your excursions(are generally much less expensive when not booked through the cruiseline, and you can usually find a better company or excursion than the cruiseline offers.) </p><p></p><p>you have given me some great information i did not know before. As i was unaware of a cruiseline carrying out what sounds like major renovations while underway. i feel your pain there, as i don't think i would enjoy the noise/smells going on when i am on holiday trying to relax and unwind from the day to day work environment i will return to when i get back home. </p><p></p><p>As for you being upset about the cruiseline not refunding you what you think you should be entitled to.... they really don't have to refund anything really... as per the cruise contract. I get the cruise insurance which protects me for most of the charges iincur at the initial booking. It can also be helpful to not try and sound like you are just wanting something for nothing(even if what you really want is some form of reimbursement for a horrible situation. especially when in reality they don't have to do anything), remain polite, explain what happened, explain how it affected your cruise experience, explain what you would like the cruiseline to do to make things right, be gracious when they attempt to reciprocate. If after doing those things, you still do not receive satisfaction, remain polite and explain where their offer falls short, and ask again if more can be done. if nothing mre can be done i would graciously(albeit begrudgingly) accept their offer and say thank you....as you are likely will be dealing with someone that had nothing to cause your problems. After you return home you can simply chalk it up to experience, and know that after the free cruise, you never have to interact with the company again, as there are several other cruiselines willing to take your hard earned money.....</p></blockquote><p></p>
[QUOTE="MisterD21, post: 1614456, member: 42403"] As i've sailed with RCCL in the past i have only good memories. I am sorry your holiday was tarnished by miscues and an apparent lack of customer service on the part of RCCL. Since i am a yank, i cannot comment on how things are done over there, with the exception that i too have heard the stories of you guys getting treated rather shabbily right from the start beginning with the pricing(as i don't think i would pay nearly as much as the 4.5k a head even if i were in a deluxe suite)... As for lettingthe cruiseline handle all aspects of your holiday ... i have found that letting a cruiseline handle anything more than the cruise booking itself can, and often does, add the potential for mistakes,errors and some things being omitted. You should also take some of the blame for that, it really would have been a better experience for you, had you done a little homework. you did well by booking the holiday well in advance, but you dropped the ball when you let them plan everything. you had plenty of time to plan your own air travel, your transfers to and from airports to hotels/cruise port. your excursions(are generally much less expensive when not booked through the cruiseline, and you can usually find a better company or excursion than the cruiseline offers.) you have given me some great information i did not know before. As i was unaware of a cruiseline carrying out what sounds like major renovations while underway. i feel your pain there, as i don't think i would enjoy the noise/smells going on when i am on holiday trying to relax and unwind from the day to day work environment i will return to when i get back home. As for you being upset about the cruiseline not refunding you what you think you should be entitled to.... they really don't have to refund anything really... as per the cruise contract. I get the cruise insurance which protects me for most of the charges iincur at the initial booking. It can also be helpful to not try and sound like you are just wanting something for nothing(even if what you really want is some form of reimbursement for a horrible situation. especially when in reality they don't have to do anything), remain polite, explain what happened, explain how it affected your cruise experience, explain what you would like the cruiseline to do to make things right, be gracious when they attempt to reciprocate. If after doing those things, you still do not receive satisfaction, remain polite and explain where their offer falls short, and ask again if more can be done. if nothing mre can be done i would graciously(albeit begrudgingly) accept their offer and say thank you....as you are likely will be dealing with someone that had nothing to cause your problems. After you return home you can simply chalk it up to experience, and know that after the free cruise, you never have to interact with the company again, as there are several other cruiselines willing to take your hard earned money..... [/QUOTE]
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Royal Caribbean Cruises Honeymoon Disaster April 2013
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