Problem getting edocs and luggage tags

We leave on WOTS in 2 weeks and still do not have our edocs and luggage tags. Our friends we are going with have had theirs for over 2 weeks. We have called our travel agent twice and been assured that we will have them in the next 24 hours both times but still nothing. Has anyone else had issues getting their documents recently? We are checked in and have our set sail passes. Thanks!
 
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