For your own sake, please do not book with MSC. They do not respect their loyal customers.
We are seniors. I am a cancer patient who has been now on an ongoing 1.5 years treatment of chemotherapy.
Until now, every year, we travel with MSC. Alone or with family members. In December 2023, we booked 4 rooms at the yacht club for us and our adult children. In December 2024, we toured with my sister and brother-in-law for 7 nights. During the trip, I booked a 4-night sail for March 2025 for me and my husband and deposited $198. As a result of the chemo, I have "chemo brain" and was relying on an reminder email from MSC for final payment. It never came.
Today, I called to find out about it and I was told that the payment date was Jan 27 and that my reservation was canceled. I was ready to pay fully today and reinstate the trip, but I was told it was impossible. I explained that I accepted the $198 loss but would like to book again with the exact terms of discount and credit that I was offered before, and I was told there was nothing they could do for me. Spoke to two agents and received the same answer twice. I will not book with MSC again. They lost a very loyal customer. Is there any suggestion for another Cruise line that treats their loyal customers better?
We are seniors. I am a cancer patient who has been now on an ongoing 1.5 years treatment of chemotherapy.
Until now, every year, we travel with MSC. Alone or with family members. In December 2023, we booked 4 rooms at the yacht club for us and our adult children. In December 2024, we toured with my sister and brother-in-law for 7 nights. During the trip, I booked a 4-night sail for March 2025 for me and my husband and deposited $198. As a result of the chemo, I have "chemo brain" and was relying on an reminder email from MSC for final payment. It never came.
Today, I called to find out about it and I was told that the payment date was Jan 27 and that my reservation was canceled. I was ready to pay fully today and reinstate the trip, but I was told it was impossible. I explained that I accepted the $198 loss but would like to book again with the exact terms of discount and credit that I was offered before, and I was told there was nothing they could do for me. Spoke to two agents and received the same answer twice. I will not book with MSC again. They lost a very loyal customer. Is there any suggestion for another Cruise line that treats their loyal customers better?
