Normal
They just don't go on cruises anymore. If you went "Concierge" or in a "Suite" or did a 14 dayer you get extra points to a max of 3 per cruise. So maybe you should check your status and make sure =X= has it correct. I know when they switched over they got ours fouled up and actually never even had some of our early Zenith & Horizon cruises in their records. They still did not get them all right but we had more than enough "Points" to make elite at that time regardless.