MSC CRUISES USA Poor Customer Service, failure to issue refunds …. Here is where to complain

steveywtc

New Member
MSC CRUISES USA Poor Customer Service, failure to issue refunds …. Here is where to complain



Consumer Affairs & Dispute Resolution Services (CADRS)of the Federal Maritime Commission



https://www.fmc.gov/databases-services/consumer-affairs-dispute-resolution-services/



BBB Serving Southeast Florida & the Caribbean



https://www.bbb.org/local-bbb/bbb-serving-southeast-florida-and-the-caribbean



The State of Florida Attorney General’s Office



http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Consumer_Protection_Division



The Federal Trade Commission



https://www.econsumer.gov/english/#crnt



Your credit card company to dispute the charges



Your travel agent to dispute the charges



Email: MSCExistingReservations@msccruisesusa.com and Denisse.Storti.consultant@msccruisesusa.com
 

BSeabob

Forum Manager
Staff member
Well the links look real so.... other than the last one to msc and a specific person they could apply to any cruise line operating in the USA and or Florida. FYI
 

George C

Staff Captain
We normally book with cruise line but with msc and there famous customer service we let a travel agent handle the headaches. But do love there yacht club
 

BSeabob

Forum Manager
Staff member
I recently watch a fairly lengthy video on one of their Large ships. Might have been their largest. Warm weather cruise and the ship looks good. BUT man it was people soup on the pool decks and just looked too crowded for me. (Netflix or Prime can't remember)
 

George C

Staff Captain
I recently watch a fairly lengthy video on one of their Large ships. Might have been their largest. Warm weather cruise and the ship looks good. BUT man it was people soup on the pool decks and just looked too crowded for me. (Netflix or Prime can't remember)
Not for MSc yacht club plenty of space between chairs never saw more than a couple in pool.
 

BSeabob

Forum Manager
Staff member
Must have been a very different part of the ship if it was at all like the one I saw.
 

George C

Staff Captain
Must have been a very different part of the ship if it was at all like the one I saw.
Yacht club is a total separate area in front of the ship , actually on three different decks , cannot enter the area at all unless you are in a yacht club cabin/ suite loads of room in there huge lounge and the upper deck part has the pool hot tubs and a outdoor restaurant, very comfortable lounges and never crowded. If you want to see a show that is in another part of the ship your butler can escort you . Really reasonable rate compared to suites on other lines.
 

BSeabob

Forum Manager
Staff member
ah ha a return to the class segregations of days gone by. :(
 
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