Thanks BSea...
Here is the information we received from Celebrity on Friday evening.
Regrettably, we are writing to provide you with information regarding a change to our scheduled itinerary on
Celebrity Millennium.
We have experienced an electrical problem with one of the ship’s two propulsion motors, resulting in a delayed arrival in Seward. After completing a full assessment we concluded that, unfortunately, the intricate repairs required to restore power to the motor will take several days. As a result, the ship must remain in port in Seward until Tuesday, when we estimate that the vessel will be able to depart directly for Vancouver, with a scheduled arrival time of 7 am on August 16.
We know how disappointing this is for our guests, and for our Travel Partners who arranged for their vacations, and we share that disappointment. In recognition of that, Celebrity Cruises is providing all guests on this sailing with a full refund of the fare paid for their cruise.
We also have provided them with two options:
Option 1: Guests who stay onboard through the ship’s arrival in Vancouver will receive a credit toward a future Celebrity cruise in the amount of 100% of the fare paid for the cruise, in addition to a full refund in the amount of the cruise fare paid. Our fabulous shipboard team will make their time onboard as enjoyable as possible, with the fine cuisine Celebrity is known for providing, and the wide variety of entertainment and activities originally planned throughout the ship for them to enjoy.
Option 2: We appreciate that some of our guests may wish to explore the possibility of staying in Seward to fly home from Anchorage. But, hotel availability in Seward and Anchorage is extremely limited, and similarly, air options out of Seward and Anchorage this weekend also are extremely limited, given the high number of guests departing today and arriving over the weekend for other cruises. If any guests wish to explore this option with our staff, and hotel accommodations and/or air are available, we will cover the costs involved. We also will provide them with a credit toward a future Celebrity cruise in the amount of 50% of the fare paid for this cruise, in addition to the full refund.
Again, we sincerely apologize for this very unfortunate and unexpected development. Rest assured our entire staff will do everything they can to make your clients’ time onboard as pleasurable as possible.
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