Will I receive credit for cruises taken in the past?
Yes, guests receive Cruise Day credits for all previous Holland America Line cruises and Alaska cruisetours. Bonus Cruise Day credits for suite purchases and onboard spending is a new feature applied to sailings departing on or after September 18, 2009.
What happens if I have already earned a specific Mariner Society Rewards level within the old program?
The former program was based on the number of days cruised, as is the new program, so your former Rewards Level will be properly recognized within the new program.
Will I still receive medallions and pins as I have in the past?
Existing medallions and lapel pins will be replaced with brand new lapel pins for Two-Star, Three-Star and Four-Star Mariners. After qualifying for a new level, you will receive your new pin in the mail. You can also request a pin onboard any Holland America Line ship.
Can I "buy" additional nights to get to a higher tier?
No.
How can I check my cruise history for accuracy? What do I do if I believe my records are incorrect?
You can view your cruise history, Star-Level, and bonus cruise day credits in the "My Account" section at www.hollandamerica.com. If you have not yet registered under the "My Account" section will need to follow the easy online instructions for first time account set-up. If you believe there is an error in your records, you can use the online tool located in the My Account section of the website to request a correction or you can also call the Holland America Line Mariner Society at 1-800-547-9139.
How quickly will my Star-Level status be updated after I return from a cruise?
Seven to ten days after your cruise or cruisetour ends.
Do third and fourth guests in a stateroom receive cruise day credits?
Third and fourth guests in a stateroom receive cruise day credits for days sailed and for Alaska and Yukon cruisetours days and the suite bonus. Only the first two guests in each stateroom receive cruise day credits for onboard spending.
If a 3-Star Mariner shares a stateroom with a 2-Star Mariner, does each guest receive separate benefits?
All guests sharing a stateroom as part of the same booking will receive the benefits earned by the guest at the highest Star level. Guests sharing a stateroom under different booking numbers receive individual Star level benefits.
