FAQs
Print page shown 
What is the new Mariner Society Rewards Program?
Holland America's new Mariner Society Rewards Program provides valuable benefits to our guests based on cruise days, onboard purchases, and "double days" for guests who purchase a suite. The collective days earned based on these three criteria are knows as "cruise day credits." All guests are automatically enrolled in the program after their first completed cruise. There are four levels – Star Mariner, 2-Star Mariner, 3-Star Mariner and 4-Star Mariner – each with a unique set of benefits.
When does the new program take effect?
Ships are scheduled to be upgraded to accomodate the new benefits.
How do I join the program? Do I need to register?
No registration is required. All Mariners (past guests of Holland America Line) are enrolled automatically and will receive benefits starting with their second cruise.
How is the number of cruise day credits calculated?
The basic formula is very simple: one cruise day credit is given for each actual day sailed (each overnight aboard a Holland America Line vessel is considered an actual day sailed). So, for example, a 7-day cruise results in 7 cruise day credits. For Holland America Line Alaska and Yukon cruisetours, a cruise day credit is granted for total tour days, including days touring on land. Pre and Post cruise packages are excluded.
These credits apply to all guests, including 3rd and 4th guests in a stateroom. In addition, there are two ways to earn bonus days:
- Suite Bonus When you book a spacious suite on your next cruise you'll not only enjoy special amenities, but you'll also qualify for double cruise day credits. For example, a guest who pays full fare for suite accommodations for a 10-day cruise earns 20 cruise day credits.
- Onboard Spending Bonus Effective with cruises on or after September 18, 2009, one bonus cruise day credit will be granted for each $300 in onboard purchases. This is calculated on the combined folio charges for all guests on the booking, regardless of who signs each charge and who pays the bill. There is a limit of one bonus day for each day sailed, and 3rd and 4th guests on the same booking do not earn the onboard spending bonus.
