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I was hoping to make a point that other cruise lines get complaints too, but was surprised at how few there were. I think that Royal Caribbean and Princess etc. have problems too, but do a better job of making the people happy. Fullspeedahead, you made a great point! You're right that Carnival probably made a pretty-penny with the casino, drinks and other onboard purchases. People were prepared to spend money in port, but instead spent in on the ship.

The other thing I don't understand is why they couldn't just get everyone together and say "here's the problem, here's what we're trying to do to fix it." If they had taken the time to explain what was going on, I don't think there would have been the "protest" on the ship, and people could have enjoyed their vacation more. There is nothing more frustrating than the feeling that you're talking to a wall. I don't blame the people at the pursers desk, because they're just the messanger, and they had no message to give. Someone should have done more to inform everyone.