IMPORTANT NOTICE
ECSTASY MARCH 12, 2005 DEPARTURE
March 11, 2005
Dear Carnival Guest,
We want to provide you with information about the status of tomorrow’s sailing. We have been experiencing problems with the ship’s propulsion system. We have brought special technicians aboard to assist our onboard technical team in making the required repairs. Please understand that this problem is only impacting the ship’s cruising speed and all other systems and hotel services are operating normally.
Since we have not yet completed the repair, we think it is unlikely that the ship will be able to operate its scheduled itinerary. However, should the problem be fixed in time, and the ship be able to operate at normal cruising speeds, we will proceed to Cozumel and Calica as originally planned.
Should we be unable to provide the normal itinerary and require a modified itinerary to include one Mexican port of call (Progreso, Calica or Cozumel) we will provide the following compensation:
1. 25% refund of the cruise fare paid for this cruise. We will process this refund within two weeks.
2. 25% discount on a future 3 to 8 day Carnival cruise. This discount will be available on departures through December 15, 2006 (Christmas and New Years cruises are excluded). Please understand that this offer is non-transferable.
Should we be unable to reach a port of call on this sailing, we will provide the following compensation:
1. 50% refund of the cruise fare paid for this cruise. We will process this refund within two weeks.
2. 25% discount on a future 3 to 8 day Carnival cruise. This discount will be available on departures through December 15, 2006 (Christmas and New Years cruises are excluded). Please understand that this offer is non-transferable.
To take advantage of this offer of the future cruise discount, you should make your reservations in the normal manner. After the booking is made, please contact our Reservation Administration - Research Department and they will adjust the booking to reflect the special discount.
Should you elect to cancel, you may receive a full refund or future cruise credit.
We sincerely apologize for the possible itinerary change that may be required for this cruise. Rest assured that we will do everything possible to provide you with a great cruise experience.
Sincerely,
Vicky L. Freed, CTC
Senior Vice President - Sales and Marketing
