Normal
Sorry to hear your problemsFYI - We always bring our own pillow cases .. we also ALWAYS ask for our steward to take off the bed spread for our entire stay thinking that they never clean them !On our twenty cruises with RCCL, we had 2 issues .. first one was losing our luggage which they compenstated me $300 pp in cruise credits .... the last time was this past july aboard the Empresswhich vibrated so much we couldnt sleep in our room ... our first attemp with customer service offered us $50 credits pp ... we said no thanks .. my wife called and she ended up getting $250 pp credits which we accepted ...The moral of the story is you have to be persistent with Customer Service who can be nasty. I suggest you dont call Friday - Monday when they get the most complaints when passengers get off the majority of their vessels. Don't accept something you dont feel is respectable. Be agressive. The customer is always right.Side note ... We recently got off the Mariner on Aug 14. We went with my father in law (who was defending his Mr Sexy Legs Title for the 8th time !) ... He was in the head outside the windjammer and slipped and twisted his ankle. The Windjammer captain suggested he gets his ankle looked at in the doctors office . Luckily everything was fine but they charged him $ 150 for the visit. Needless to say he had to fight RCCL to refund the $150 as they claimed there was a sign that the floor was wet. He eventually had to get the Windjammer captain to say there was no sign ...
Sorry to hear your problems
FYI - We always bring our own pillow cases .. we also ALWAYS ask for our steward to take off the bed spread for our entire stay thinking that they never clean them !
On our twenty cruises with RCCL, we had 2 issues .. first one was losing our luggage which they compenstated me $300 pp in cruise credits .... the last time was this past july aboard the Empress
which vibrated so much we couldnt sleep in our room ... our first attemp with customer service offered us $50 credits pp ... we said no thanks .. my wife called and she ended up getting $250 pp credits which we accepted ...
The moral of the story is you have to be persistent with Customer Service who can be nasty. I suggest you dont call Friday - Monday when they get the most complaints when passengers get off the majority of their vessels. Don't accept something you dont feel is respectable. Be agressive. The customer is always right.
Side note ... We recently got off the Mariner on Aug 14. We went with my father in law (who was defending his Mr Sexy Legs Title for the 8th time !) ... He was in the head outside the windjammer and slipped and twisted his ankle. The Windjammer captain suggested he gets his ankle looked at in the doctors office . Luckily everything was fine but they charged him $ 150 for the visit. Needless to say he had to fight RCCL to refund the $150 as they claimed there was a sign that the floor was wet. He eventually had to get the Windjammer captain to say there was no sign ...
