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i have had no problems but EWWWWWWWW, i would have lost my mind if that happened to me,,,, i have goosebumps just thinking about it... i carry a small travel size can of lysol on each cruise, and spray everything down when i get in the cabin,,, i also have 2 wet proof, ya know the kind youd use for littel kids or camping, zip covers for the pillows,,, even though they change the cases,doesnt mean someone else germs arent inthe pillow,,,,, im sorry your wife went thru that,,,, lord if it had been me the ENTIRE ship would have heard me rasing hell.... i hope you hear from them soon
