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We were told directly and specifically, that we could not be "upgraded" on the day we booked, but if we called back on the specific day in question thay would move us up for free (big sale, they said) if there was availability.I called back right on time and yes there was availability, but the booking rate had since gone up and we would need to to pay the upcharge to be considered for the upgrade we were promised a week earlier.The taste left in our mouth from that little trick plus the poor response we got from the Customer Relations people (they made excuses and then tried to upsell us to an even more expensive accomodation) is nasty.
We were told directly and specifically, that we could not be "upgraded" on the day we booked, but if we called back on the specific day in question thay would move us up for free (big sale, they said) if there was availability.
I called back right on time and yes there was availability, but the booking rate had since gone up and we would need to to pay the upcharge to be considered for the upgrade we were promised a week earlier.
The taste left in our mouth from that little trick plus the poor response we got from the Customer Relations people (they made excuses and then tried to upsell us to an even more expensive accomodation) is nasty.
